Frantoio Gaudenzi (VAT: PI 02478450543, hereafter “the Company”), located in Trevi Fr. Pigge voc. Camporeale 06039, informs the Customer that relations between the Parties (the Company and the Customer) regarding the sale of products (“Products”) on frantoiogaudenzi.it (“the Site”) are governed by the terms and conditions outlined here.
These General Conditions of sale are integral to every offer, purchase order, order confirmation, or transaction of Products on the Site. The updated version is available on the Site.
The Customer is exclusively the Consumer as per art. 3, lett. a), D. Lgs. 6 settembre 2005, n. 206 (Consumer Code), acting for purposes outside their business or professional activities.
The Customer acknowledges that information regarding the essential characteristics of Products, including prices, can be found on the Site within each Product sheet.
Products are purchased via Customer orders placed through the Site (“Order”). The Customer must fill out the electronic order form, providing necessary identification, ordered Products, quantities, delivery address, and payment methods. Accurate and truthful data is required.
The Customer must submit the completed Order to the Company electronically, following the instructions provided on the Site. Before purchasing, the Customer agrees to read these General Conditions, displayed during the Order registration process, and accepts them by marking the appropriate space on the Site. The Customer agrees to review essential Product features, prices, payment methods, delivery costs, withdrawal rights, and return times.
After completing the online purchase process, the Customer should verify and correct data errors, print and retain the Order and General Conditions, or save/replicate a copy. The Order will be stored in the Site’s database for processing.
The Customer can access their Order via “My Orders” on the Site. The Company sends an Order receipt confirmation to the Customer’s email provided during Order submission, summarizing Order details, General Conditions, essential Product features, price and payment, delivery methods and costs, contact methods, and withdrawal rights. This communication serves as the Company’s acceptance of the Customer’s contractual proposal via the submitted Order, forming the contract between the Parties. The Company will promptly notify the Customer of any Product unavailability and refund any payments. By transmitting the Order, the Customer confirms knowledge and acceptance of the General Conditions and Site information, including the order process, Privacy Policy, and Returns and Refunds information. After the first purchase, the Customer can use “Quick Purchase” to save their delivery address for future purchases, as specified on the Site during the Order process.
The Customer may request Product replacement if damaged during transport, provided they made the “conditional acceptance” noted in article 5. This right must be exercised within five (5) business days of receipt by emailing info@frantoiogaudenzi.it. The Company will send replacements via its courier at no additional cost within a reasonable time.
The Customer may withdraw from the Contract without penalty and without specifying a reason within 15 business days from receiving the Products. Customers in Italy may return Products at their expense within fifteen (15) days, provided they are unused and intact. The Company will refund payments within fifteen (15) days from withdrawal notification. Products must be returned intact, unused, in their original packaging or a new sealed package, to the courier within fifteen (15) business days of receipt. Return shipping costs are the Customer’s responsibility. The Customer must hand the prepared package to the courier and notify the Company of withdrawal via email to info@frantoiogaudenzi.it within the same 15-day period. For deliveries outside Italy, return costs are the Customer’s responsibility. For more return information, contact info@frantoiogaudenzi.it. If withdrawal is exercised per the terms, the Company will refund via credit card or PayPal within fifteen (15) days. If withdrawal terms are not met, the Customer is not entitled to a refund. The Company will notify the Customer via email if the return is non-compliant. The Customer acknowledges that withdrawal is void if Product integrity (packaging or content) is compromised, if the original packaging is missing or damaged, or if essential Product elements are missing. The Customer also acknowledges withdrawal is not available for highly perishable Products that risk alteration or deterioration due to their nature.
The Customer, aware of legal penalties for false declarations, declares they are a Consumer as described above, of legal age, and that the information provided is correct and truthful.
The Customer acknowledges and has reviewed the personal data processing information by clicking the Privacy Policy link. The Customer acknowledges that this document forms part of these General Conditions, deemed accepted upon Order submission.
The nullity of any clause of these General Conditions does not nullify the Conditions or the entire sales Contract, but the null clauses will be replaced by mandatory rules.
These General Conditions and any Customer purchase on the Site are governed by Italian law. For disputes regarding these General Conditions, the jurisdiction is the Customer’s residence or elected domicile in Italy. If the Customer’s residence or domicile is outside Italy, the jurisdiction is Rome. The Customer may seek dispute resolution via mediation or alternative dispute resolution bodies. For more information, contact the Company as indicated in article 12.
For communications and information requests, the Customer can contact the Company at info@frantoiogaudenzi.it or: Frantoio Gaudenzi, Vocabolo Camporeale 6, Trevi (PG)
The Customer declares to have reviewed, carefully read, understood, and specifically approves, under art. 1341 c.c. and D. Lgs. 6 settembre 2005 n. 206, the following clauses: 1. General Provisions – Scope of Application; 2. The Products – Information; 3. Ordering Products and Acceptance; 4. Product Prices – Payment Terms and Methods; 5. Delivery Terms and Shipping Costs; 6. Product Replacement; 7. Right of Withdrawal – Product Returns – Refund Methods; 8. Customer Obligations; 9. Personal Data Processing; 10. Partial Nullity; 11. Applicable Law – Jurisdiction; 12. Customer Service – Communications.
